Carpet Wash Zen

Delete your account and your data

Two ways: yourself, inside the game, or by asking us. Both remove the same things, and both are permanent.

Do it yourself, in the game

Fastest — takes about ten seconds

Open Carpet Wash Zen.
Tap the profile button, top left of the home screen.
Scroll to the bottom and tap Delete account.
Tap it a second time to confirm.

Your account, your save and your leaderboard entry go at once, and the game starts again from nothing. It works the same whether you signed in or played as a guest. If you signed in a long time ago, the game may ask you to sign in once more first — that is the sign-in service making sure it is really you.

Ask us instead

If you have already uninstalled the game, or the button will not finish, email us.

Email

hellotentaculo@gmail.com

Tell us the Google or Apple account you signed in with. If you chose Hide My Email with Apple, send the relay address instead: it is on your iPhone under Settings → your name → Sign in with Apple → Carpet Wash Zen.

We reply to confirm, and the deletion is done within 30 days. We never ask for a password.

What gets deleted

What	Where it lives
Your account	The sign-in itself, so the game no longer knows you.
Name and picture	Your player name and profile picture.
Coins and gems	Including any you paid for. They are not refunded and do not come back.
Gear and treasures	Everything you unlocked, upgraded or found.
Progress	Level, missions, wheel streak and mastery score.
Leaderboard	Your row comes off the leaderboard.

This cannot be undone

There is no backup to restore you from. Gems you paid for go with everything else. Remove Ads stays tied to the Google or Apple account that bought it, so Restore Purchases in Options brings that one back — nothing else returns. If you only want to stop playing, sign out instead.

What we keep, and why

Purchase receipts. Google Play or the App Store keeps the record of what you bought; we never see your card and cannot delete their copy.
Reports. If you reported a player, or were reported, the report stays so moderation can still act on it. It names an account id that, after deletion, belongs to nobody.
Ads and analytics identifiers are held by Google (AdMob, and Google Analytics for Firebase) rather than by us. The gameplay measurement is filed under a random id for the install, not under your account, so deleting the account does not reach it; Google deletes it after at most 14 months. You can reset or limit the advertising identifier on your phone at any time: on Android under Settings → Privacy → Ads, on iPhone under Settings → Privacy & Security → Tracking.
Crash reports go to Google (Firebase Crashlytics) and are not linked to your account. Google deletes them automatically after 90 days, and uninstalling the app resets the id they are filed under.

If you played as a guest

A guest account is tied to one installation, and we have no way to recognise it from outside the game. Use Delete account before you uninstall; uninstalling alone leaves the guest record on the server, unreachable.