Train Hard

Delete your account and your data

There are two ways to do it: yourself, inside the game, or by asking us. Both remove the same things, and both are permanent.

Do it yourself, in the game

Fastest: about ten seconds

Open Train Hard, online.
Tap the profile button at the top left of the home screen.
Tap Delete account.
Tap it a second time to confirm.

Everything goes at once, on the phone and on our servers, and the game starts again from nothing. It works the same on Android and iPhone, and whether you signed in or played as a guest. If you signed in with Google or Apple a while ago, you may be asked to confirm the account once more, to remove the sign-in too. With Apple, the game also asks Apple to stop sharing your Apple ID with Train Hard.

Ask us instead

If you have already uninstalled the game, or the button will not finish, email us and we will do it for you.

Email

hellotentaculo@gmail.com

Tell us the Google account or Apple ID you signed in with: that is what we look you up by. If you chose Hide My Email when signing in with Apple, send the relay address instead: it is on your iPhone under Settings → your name → Sign in with Apple → Train Hard. If you never signed in, see the note at the bottom about guest play.

We reply to confirm, and the deletion is done within 30 days of that confirmation. We do not ask you for a password, and we never will.

What gets deleted

What	Where it lives
Your sign-in	The account itself, so the game no longer knows you.
Leaderboard	Your row comes off the leaderboard: your name, points, records and engine look.
Gifts received	Every gift other players sent you.
Charisma profile	The charisma those gifts added up to.
Your save	Coins, Workshop, NEW GAME+, records, THE BOOK and everything else you earned or unlocked, here and in the cloud.

This cannot be undone

There is no backup we can restore you from and no grace period. If you only want to stop playing, sign out instead: that leaves your account where it is.

What stays, and why

Gifts you sent. They belong to the players who received them, and stay in their gift lists as an account id with no name once your account is gone.
The last gift a player received. A player's charisma profile names the account id of the last player who sent them a gift. If that was you, your account id stays there until someone else sends them one.
The players you blocked stay blocked on your phone, and only there.
Crash reports. If the game crashed, Google (Firebase Crashlytics) holds a crash report that is not linked to your account. Google deletes it automatically after 90 days, and uninstalling the app resets the id it is filed under.
The measurement of play. The apps measure how the game is played with Google Analytics for Firebase, filed under a random id for the install, not under your account, so deleting the account does not reach it. Google deletes the detailed events after at most 14 months, and uninstalling the app resets the id they are filed under.

If you played as a guest

You can play without signing in. A guest account is tied to one phone and one installation, and we have no way to recognise it from outside the game: no name you gave us, no email, nothing to look you up by. Use the Delete account button before you uninstall. Uninstalling on its own removes the copy on the phone, but leaves the guest record on the server, orphaned and unreachable.